SECURED CARD PROTECTION
I FRAUD PROTECTION
The company will indemnify the insured Primary cardmember only against the
Financial loss sustained by the insured arising out of fraudulent utilisation of
any lost or stolen Primary credit card issued by Citibank, 96 hours pre and 48
hours post from the time of intimation regarding the loss/theft made to
Citibank. The cardmember shall intimate Citibank immediately of the loss/theft
of the card. The cover starts from the time the card is delivered to the insured
.The cover is worldwide.
SUM INSURED- Rs.50,000/-
SPECIAL CONDITIONS:
1.In the event of admissible loss, The SI automatically stands reduced to the
extent of the claim amount. In any case the total claim amount shall not exceed
the SI during the policy period.
2.In case of multiple cards the liability shall not exceed Rs.25,000/- per card.
SPECIAL EXCLUSIONS
1.Losses sustained by the Insured resulting directly or indirectly from any
fraudulent or dishonest, acts committed by the insured’s employee and family
members, acting along or in collusion with others in respect of credit card
operation.
2.Losses resulting from any credit card issued without application to the
insured. However this exception will not apply in respect of replacement of a
credit card previously issued by the insured .
3.Loss of interest, consequential loss, delay, loss of market.
4.Losses arising out of use of genuine credit card by any authorized person with
intent to defraud the insured.
5.Losses,which the insured can legally recover from the cardholders, any person
or corporation agreeing to honour credit cards issued by the insured.
6.Any claim arising out of any contractual liability.
CLAIMS PROCEDURE (Click here to download the
claim form)
1.Immediate intimation should be given to Citibank when the loss /misuse of the
card comes to the knowledge of the insured.
2.All efforts to be taken by Ciitbank to block the card immediately on
information.
DOCUMENTS TO BE SUBMITTED:
1. Notice of loss to the Company in writing.
2. Police Report (F.I.R.) in original.
3. Claim form duly completed.
4. Proof of misuse of card like card statements, records and related documents.
II. BURGLARY ON FIRST LOSS BASIS
This policy covers loss or damage to household articles (excluding Jewellery and
valuables) belonging to the primary card member due to burglary, house breaking
and theft in his/her usual place of dwelling within India for whom the premium
has been remitted by Citibank. The insurance is on first loss basis.
In case of card members who are having multiple cards, the maximum liability of
the company per card member during the policy period in respect of all the cards
held by him or her shall be limited to the SI mentioned in the schedule.
SUM INSURED-Rs.1,50,000/-
Excess Rs.1,000/- for each and every admissible claim
SPECIAL EXCLUSIONS:
1. Loss or damage to household articles where any of the insured's family
members/ authorized representatives, including servants, caretakers, is involved
as principal or accessory.
2. Loss or damage to bullions or unset precious stones, any articles gifted or
inherited, any curios or work of art, manuscripts, plans, drawings, securities,
obligations or documents of any kind, stamps, coins or paper money, cheques,
books of accounts or other business books, computer systems records, all kinds
of computers and peripherals and accessories, laptop, all kinds of camera,
telephones (including mobile phones), and wrist watches.
3. Loss or damage to household articles situated outside the dwelling area.that
is, those articles which are kept outside the dwelling area but within or
outside the compound of such dwelling unit.
4. Loss or damage caused to the premises or to any part thereof resulting from
any of the perils insured against.
5. Loss or damage to property due to Riot/Strike, Malicious Damage and
terrorism.
6. The policy does not cover the first Rs1000/- of each and every claim in
respect of each and every loss of which the insured is indemnified by this
policy. This excess shall apply per event per insured.
7. The policy does not cover loss or damage due to unexplained losses or
shortages.
DOCUMENTS TO BE SUBMITTED: (Click here to download
the claim form)
1. Notice of loss to the Company in writing.
2. Police Report (F.I.R.) in original
3. Claim form duly completed along with the details of items lost or damaged
indicating their description, date of purchase, model/make, value.
4. Non-Traceable Certificate from the Police authorities in the prescribed
format in original.
5. Claim will be settled only on receipt of Subrogation/Indemnity letter from
insured.
6. Survey report.
III TRAVEL INSURANCE
A.LOSS OF BAGGAGE
SCOPE OF COVER
This policy covers total loss of personal baggage, occasioned by burglary or
theft, containing the personal belongings of the insured primary card member
only, accompanying the insured card member whilst traveling anywhere in the
world whilst on tour in respect of primary card member only for whom Citibank
has paid premium.
The indemnity provided under this Section shall be subject to deduction of
suitable depreciation depending upon the age of the items lost calculated at the
following scale:
For items purchased within 6 months prior to the date of loss : NIL %
For items purchased beyond 6 months but within 1 year prior to the date of loss
: 10%
For items purchased beyond 1 year but within 2 years prior to the date of loss :
20%
For items purchased beyond 2 years but within 3 years prior to the date of loss
: 30%
For items purchased beyond 3 years prior to the date of loss : 40%
SUM INSURED -Rs. 25,000/-
Limits: Per bag 50% of the sum insured. And per article value contained in the
baggage shall not exceed 10% of the SI
SPECIAL EXCLUSIONS:
1. Loss of money, securities, manuscripts, deeds, bonds, bills of exchange,
promissory notes, stock or share certificates, stamps, business books or
documents, business promotion items including samples, any curios or work of
art, computer and its accessories including Laptops, cell phones, contact
lenses, antiques, watches, jewellery and valuables, furs and items made of fur,
precious stones and articles made out of precious stones and metals, cheques and
bank drafts, cash and travelers cheques,.
2. Unexplained losses and /or shortages, loss of unattended baggage or partial
losses.
3. Loss or damage by theft whilst being carried by/in any two wheeler.
4. Loss, destruction of or damage to articles of consumable nature.
CLAIMS PROCEDURE (Click here to download the
claim form)
1. Immediate notice should be given to the nearest police station and FIR be
lodged within 24 hours of the occurrence of the loss. FIR shall necessarily
mention the list of items together with their values contained in the baggage
lost.
2 Immediate notice should be given to the Airlines about the loss of baggage and
calling for property irregularity report from the airlines.
DOCUMENTS TO BE SUBMITTED:
1. Notice of loss to the Company in writing.
2. Police Report (F.I.R.) wherever necessary.
3. Claim form duly completed along with the details of items lost indicating
their description, date of purchase, model/make, value.
4. Property Irregularity Report from the concerned Airlines (either Original or
Notarised).
5. Certificate from the concerned Airline clearly mentioning non-delivery of
checked baggage and the amount of compensation paid.
6. List of items in the unit of baggage lost with the year of purchase and value
thereof.
7. Proof of purchase such as bills and cash memos /Citibank charge slips or card
statements in respect of items lost. Wherever such proof is not available the
indemnity will be subject to 25% of the value only.
8. Baggage receipt token and ticket / boarding pass
B.LOSS OF PASSPORT
SCOPE OF COVER
In the event of the primary card member losing his/her passport in a foreign
country whilst on tour this insurance will pay upto the limit of sum insured
shown in the schedule below, for the reimbursement of actual expenses,
necessarily and reasonably incurred by the card member, in connection with
obtaining emergency travel documents in lieu of lost passport outside India for
self only, other than any expenses of a consequential nature.
SUM INSURED -Rs. 10,000/-
SPECIAL EXCLUSIONS:
1. Loss or damage to passport due to delay or from confiscation or detention by
customs, police or other authority.
2. Theft which is not reported to any appropriate police authority within 24
hours of discovery of loss and an official report obtained.
3. Loss or theft of passport left unattended by the Insured Person unless
located in a locked hotel room or apartment and an appropriate safety deposit
box was not available for use by the Insured Person.
CLAIMS PROCEDURE (Click here to download the
claim form)
1. Immediate notice should be given to the nearest police station and FIR be
lodged immediately after the occurrence of the loss.
DOCUMENTS TO BE SUBMITTED:
1 Notice of loss to the Company in writing.
2. Police Report (F.I.R.).
3. Claim form duly completed.
4. Copy of alternate travel document.
5. Original receipt for fees given by Embassy authorities for issuance of
alternate documents.
IV PURCHASE PROTECTION
SCOPE OF COVER: -
This policy covers total loss or damage to items purchased by insured, through
his/her Citibank primary credit Card and lost or damaged or destroyed by Fire,
Burglary and/or Theft, after the receipt of the goods from the merchant but
within a period of 90 days from the date of purchase through card, whilst being
worn on the person of the card member or being carried about by him/her or
whilst in his/her custody, provided always that the liability of the Company
shall in no case exceed the amounts mentioned as the sum insured herein below.
The cover is on first loss basis.
SUM INSURED –Rs.40,000/-
Excess-Rs.1,000/-
SPECIAL EXCLUSIONS:
1. Damage caused by any process of cleaning, dyeing or bleaching, restoring,
repairing or renovation or deterioration arising from wear and tear, moth,
vermin, insects or mildew or any other gradually operating clause.
2. Breakage, Cracking or Scratching of Crockery, Glass, Lenses, Sculptures,
Curios, Pictures, Musical Instruments, Sports Gear, and similar articles of
brittle or fragile nature, unless caused by fire or accident to the means of
conveyance.
3. Loss or damage caused by mechanical or electrical derangement/breakdown of
any article unless caused by accidental external means.
4. Over-winding , denting or internal damage of watches and clocks.
5. Loss or damage to Money, Securities, Manuscripts, Deeds, Bonds, Bills of
Exchange, Promissory Notes, Stocks or Share Certificates, Stamps and Travel
Tickers or Travellers Cheques, Business books or documents.
6. Theft from any car except car of fully enclosed saloon type having at the
time all the doors, windows and other openings securely locked and properly
fastened.
7. Consequential loss or legal liability of any kind.
CLAIMS PROCEDURE: (Click here to download the claim
form)
1. Immediate notice should be given to the nearest police station and FIR be
lodged. Simultaneous intimation should be given to The New India Assurance
Company Limited, Divisional Office 712500, No.260, Anna Salai, Chennai - 600
006.The Company should be intimated of the loss within 30 days from the date of
loss.
2. Upon receipt of the claim intimation, the Company shall send a request in the
agreed format (Annexure II) to Citibank for verifying the ‘validity’ of the card
under which the claim is preferred giving details of premium paid.
3. Citibank shall respond to the Company’s request by providing the validity
confirmation format duly filled in for details requested. These documents
provided to the Company by Citibank shall be duly authenticated by an authorised
signatory of Citibank.
4. Only upon ‘satisfactory’ verification with respect to ‘validity’ of the card
member, the Company shall issue the claim form to the claimant and proceed with
processing of the claim. Issuance of claim form shall be done ‘with out
prejudice’ and issuance of the claim form does not suggest acceptance of
liability by the Company.
5. Wherever necessary an independent Surveyor will be deputed by the Company to
ascertain the cause of loss and assess the quantum of loss.
DOCUMENTS TO BE SUBMITTED:
1. Notice of loss to the Company in writing.
2. Police Report (F.I.R.)
3. Claim form duly completed along with the details of items lost or damaged
indicating their description, date of purchase, model/make, value.
4. Non-Traceable Certificate from the Police authorities in the prescribed
format in case of loss by burglary or theft.
5. Claim will be settled only on receipt of Subrogation/Indemnity letter from
insured.
6. Original charge-slip, Citibank statement reflecting the purchase of lost
article, original invoice.
GENERAL EXCLUSIONS
1. Loss or damage directly or indirectly caused by or arising from or
inconsequence of or contributed to by nuclear material.
2. Loss or damage directly or indirectly caused by or arising from or in
consequence of or contributed to by ionizing radiations or contaminations by
radio activity from any nuclear fuel or from any nuclear waste, from the
combustion of nuclear fuel. For the Purpose of this exclusion only, combustion
shall include any self-sustaining process of nuclear fission.
3. Loss or damage occasioned by or through or in consequence directly or
indirectly of any of the following occurrences namely:
a. War, invasion, act of foreign enemy, hostilities or warlike operations
(whether war be declared or not), Civil war.
b. Mutiny, civil commotion, assuming the proportions of or amounting to a
popular rising, Military rising military rising, military rising, insurrection,
rebellion, revolution, military or usurped power.
In any action, suit or other proceeding where the company alleges that by reason
of the provisions of this exclusion any loss or damage is not covered by this
insurance, the burden of proving that such loss or damage is covered shall be
upon the insured.
4. Loss or damage occasioned by or through or in consequence directly or
indirectly due to earthquake, volcanic eruption or other convulsions of nature.
5. Loss or damage occasioned by or through or in consequence directly or
indirectly due to willful act or negligence of the insured card member.
6. Loss or damage occasioned by or through or in consequence directly or
indirectly due to storm, cyclone, typhoon, tempest, flood or inundation.
7. Loss or damage occasioned by or through or in consequence directly or
indirectly due to wear and tear.
8. Loss of earnings, loss by delay, loss of market or other consequential or
indirect loss or damage of any kind or description whatsoever.
9. Riot,Strike, Malicious , Terrorism Damage Exclusion Warranty :
Loss of or visible physical damage or destruction by external violent means
directly caused to the property insured by excluding those caused by
a) Total or partial cessation of work or the retardation or interruption or
cessation of any process or operations or omissions of any kind.
b) Permanent or temporary dispossession resulting from confiscation,
commandeering, requisition or destruction by order of the Government or any
lawfully constituted Authority.
c) Permanent or temporary dispossession of any building or plant or unit of
machinery resulting from the unlawful occupation by any person of such building
or plant or unit or machinery or prevention of access to the same.
d) Burglary, housebreaking, theft larceny or any such attempt or any omission of
any kind of any person (whether or not such act is committed in the course of a
disturbance of public peace) in any malicious act.
If the company alleges that the loss/damage is not caused by any malicious act,
the burden of proving, the contrary shall be upon the insured.
Terrorism Damage Exclusion Warranty:
Notwithstanding any provision to the contrary within this insurance it is agreed
that this insurance excludes loss, damage cost or expense of whatsoever nature
directly or indirectly caused by, resulting from or in connection with any act
of terrorism regardless of any other cause or event contributing concurrently or
in any other sequence to the loss.
For the purpose of this endorsement an act of terrorism means an act, including
but not limited to the use of force or violence and/or the threat thereof, of
any person or group(s) of persons whether acting alone or on behalf of or in
connection with any organization(s) or government(s), committed for political,
religious, ideological or similar purpose including the intention to influence
any government and/or to put the public, or any section of the public in fear.
The warranty also excludes loss, damage, cost or expenses of whatsoever nature
directly caused by, resulting from or in connection with any action taken in
controlling, preventing, suppressing or in any way relating to action taken in
respect of any act of terrorism.
If the Company alleges that by reason of this exclusion, any loss, damage, cost
or expenses is not covered by this insurance the burden of providing the
contrary shall be upon the insured.
In the event any portion of this endorsement is found to be invalid or
unenforceable, the remainder shall remain in full force and effect.
GENERAL CONDITIONS
1. This policy shall be voidable in the event of any misrepresentation,
misdescription or non-disclosure of any material particulars.
2. i) On the happening of any loss/damage the insured shall forthwith give
notice thereof to the company and shall within 15 days after the loss/damage or
such other further time as the company may in writing allow in that behalf,
deliver to the company.
a). A claim in writing for the loss/damage containing as particular an account
as may be reasonably practicable of all the several articles damaged or
destroyed and of the amount of the loss/damage thereto respectively, having
regard to their value - at the time of the loss or damage thereto not including
profit of any kind.
b). Particulars of all other insurances, if any. The insured shall also at all
times at his own expense produce, procure and give to the company all such
further particulars, plans, specification books, vouchers, duplicates or copies
thereof, documents, investigation (internal & external) proofs and information
with respect to the claim and origin and cause of the fire and the circumstance
under which the loss or damage occurred, and any other matter touching the
liability of the company as may be reasonably required by or on behalf at the
company together with a declaration on oath or in other legal form of the truth
of the claim or any matters connected therewith.
c) No claim under this policy shall be payable unless the terms of this
condition have been complied with.
ii). In no case whatsoever shall the company be liable for any loss or damage
after the expiration of 12 months from the happening of the loss or damage
unless the claim is the subject of pending action of arbitration; it being
expressly agreed and declared that if the company shall disclaim liability for
any claim hereunder and such claim shall not within 12 calendar months from the
date of the disclaimer have been made the subject matter of a suit in a court of
Law then the claim shall for all purposes be deemed to have been abandoned and
shall thereafter be not recoverable hereunder.
3. If the claim be in any respect fraudulent, or if any false declaration be
made or used in support thereof or if any fraudulent means or devices are used
by the insured or any one acting on his behalf to obtain any benefit under the
policy or if the loss or damage be occasioned by the willful act, or with the
connivance of the insured, all benefits under this policy shall be forfeited.
4. The insured shall at the expense of the company do and concur in doing, and
permit to be done, all such acts and things as may be necessary or reasonably
required by the company for the purpose of enforcing any rights and remedies or
of obtaining relief or indemnity from other parties to which the company shall
be or would be entitled or subrogated, upon it paying for or making good any
loss or damage under this policy, whether such acts and things shall be or
become necessary or required before or after his indemnification by the company.
The indemnity payable under this policy shall be reduced in a rateable
proportion by the amount of compensation, if any, received by the insured card
member from any third party in respect of any loss or damage which is a subject
matter of any claim under this policy.
5. If at the time of the loss or damage happening to any property hereby insured
there be any other subsisting insurance or insurances, whether effected by the
insured or by any other person or persons covering the same property, this
company shall not be liable to pay or contribute more than its ratable
proportion of such loss or damage.
6. The insurance ceases to attach as regards the property, if the building
containing the insured property becomes unoccupied and so remains for a period
of more than 30 days.
CANCELLATION CLAUSE
7. a. The insurance may be terminated at any time at the request of the insured,
in which case the Company will retain the premium at customary short period rate
for the time the policy has been in force. This insurance may also at any time
be terminated at the option of the company, on 7 days notice to that effect
being given to the insured, in which case the Company shall be liable to repay
on demand a ratable proportion of the premium for the unexpired term from the
date of cancellation.
b. In case of request for cancellation from the cardmember, refund shall be made
as given below:
1.Request made within 3 months from policy commencement date-50%
2. Request made after 3 months and before 6 months -25%
3.There will be no refund for requests received after 6 months.
The refund advice shall be sent to the cardmember by the insurance company and
the refund as per advice shall be credited to the CM’s monthly statement by
Citibank.
c. The refund shall be allowed subject to no claim reported.
8. If any dispute or difference shall arise as to the quantum to be paid under
this policy (liability being otherwise admitted) such difference shall
independently of all other questions be referred to the decision of a sole
arbitrator to be appointed in writing by the parties to or if they cannot agree
upon a single arbitrator within thirty days of any party invoking arbitration,
the same shall be referred to a panel of three arbitrators, comprising of two
arbitrators, one to be appointed by each of the parties to the
dispute/difference and the third arbitrator to be appointed by such two
arbitrators and arbitration shall be conducted under and in accordance with the
provisions of the Arbitration and Conciliation Act, 1996.
It is clearly agreed and understood that no difference or dispute shall be
referable to arbitration as hereinbefore provided, if the Company has disputed
or not accepted liability under or in respect of this policy.
It is hereby expressly stipulated and declared that it shall be a condition
precedent to any right of action or suit upon this policy that the award by such
arbitrator/arbitrators of the amount of the loss or damage shall be first
obtained.
9. The insured will have to satisfy the Company that the loss or damage arose
from the cause or causes insured against and that the property is not merely
mislaid or missing.
10. The insured shall take all reasonable precautions and steps to safeguard the
property against accident, loss or damage.
11. The Company may at its option reinstate, replace or repair the property lost
or damaged or any part thereof instead of paying the amount of loss or damage or
may join with any other insurer in so doing but the company shall not be bound
to reinstate exactly or completely but only as circumstances permit and in
reasonably sufficient manner and in no case shall the Company be bound to extend
more in reinstatement than it would have caused to reinstate such property as it
was at the time of occurrence of such loss or damage not more than the sum
insured thereon.
12. The due observance and fulfillment of the terms, conditions and endorsement
of this policy in so far as they relate to anything to be done or complied with
by the insured, shall be a condition precedent to any liability of the company
to make any payment under this policy.
13. Payment of all claims under this policy will be in Indian Rupees only.
ANNEXURE : I
ATTACHED TO AND FORMING PART OF SECURE CARD ELITE INSURANCE POLICY.
SUM INSURED LIMITS
SECTION I
Fraud protection II
Burglary III
Travel Package IV
Purchase Protection
Baggage Passport
SI 50,000/- 1,50,000/- 25,000 10000 40000
EXCESS NIL 1,000 Nil NIL 1,000
NOTE :
1. All figures in Indian Rupees.
2. The maximum liability of the Company as indicated above shall be per card
member, for one year commencing from --------- to -----------..
3. Premium Rates are rate per credit card, per annum.
You may download relevant Claim forms for Secure Your Card Insurance here:-
1) Purchase Protection Claim Form
2) Loss of Passport Claim Form
3) Loss of Baggage Claim Form
4) Burglary Claim Form
5) Fraud Protection (Misuse of Credit Card) Claim Form
ANNEXURE : II
Validity confirmation format (To be given by Citibank when claim is reported)
.
1. Card number :
2. Name of the cardmember :
3. Address of cardmember :
4. Card Type :
5. Primary /Add on card :
6. Card declared for insurance on :
7. State whether Regular\Increment :
8. Premium paid for this card :
9. Date on which premium for this card was paid :
10. Total No of cards declared along with this card :
11. Total premium paid :
12. Card is eligible for claim under sec :
Fraud Protection
Burglary
Loss of Baggage
Loss of Passport
Purchase Protection